MSI has formally confirmed the current surge of blue screens of demise (BSODs) encountered by Home windows customers after putting in this week’s optionally available preview updates is linked to a few of its motherboard fashions.
“MSI has obtained a number of studies of customers encountering a Blue Display screen of Demise that has an error message that reads ‘UNSUPPORTED_PROCESSOR’ with MSI’s 600/700 sequence motherboards after putting in the Home windows 11 replace, KB5029351 Preview,” the corporate said.
“Each MSI and Microsoft are conscious of the ‘UNSUPPORTED_PROCESSOR’ error and have begun investigating the foundation trigger.”
The Taiwanese PC vendor has additionally suggested all customers to keep away from putting in the August 2023 preview updates on Home windows programs for now.
Those that have already up to date their programs and have been impacted by the blue screens ought to revert their BIOS to a earlier model and uninstall the optionally available Home windows updates.
MSI gives detailed data in this video on utilizing M-FLASH to revert to earlier BIOS variations on MSI motherboards.
Microsoft additionally acknowledged this known issue on Wednesday, saying that the affected platforms embody Home windows 10 21H2/22H2 and Home windows 11 22H2.
“Microsoft has obtained studies of a difficulty during which customers are receiving an ‘UNSUPPORTED_PROCESSOR‘ error message on a blue display after putting in updates launched on August 2,” the corporate said.
Redmond added that the buggy optionally available updates “would possibly robotically uninstall to permit Home windows to begin up as anticipated.”
This was confirmed by a number of prospects [1, 2] who mentioned the problematic updates have been rolled again robotically after a number of system reboots.
Microsoft requested impacted customers who’ve encountered the BSOD points to file a report utilizing the Suggestions Hub.
This week, Microsoft additionally introduced a new Windows 11 policy granting admins improved management over the supply of month-to-month non-security preview updates on enterprise gadgets.
Upon activation, customers can select between robotically putting in optionally available updates or manually choosing the updates they want to set up.
