Software program bug-tracking firm Rollbar disclosed a knowledge breach after unknown attackers hacked its techniques in early August and gained entry to buyer entry tokens.

The safety breach was found by Rollbar on September 6 when reviewing information warehouse logs displaying {that a} service account was used to log into the cloud-based bug monitoring platform.

As soon as inside Rollbar’s techniques, the menace actors searched the corporate’s information for cloud credentials and Bitcoin wallets.

“After we turned conscious of this entry we disabled the service account and commenced analyzing what actions had been taken by the unauthorized get together,” Rollbar said in a knowledge breach notification letter shared by Have I Been Pwned creator Troy Hunt.

“The get together first tried to launch compute assets, and after that failed for lack of permission, they accessed the info warehouse and ran searches that advised they had been thinking about Bitcoin wallets or different cloud credentials.”

Rollbar’s follow-up investigation discovered that the attackers had entry to its techniques for 3 days between August 9 and August 11, 2023.

Whereas inside Rollbar’s servers, they accessed delicate buyer data, together with usernames and electronic mail addresses, account names, and challenge data, equivalent to surroundings names and repair hyperlink configuration.

Challenge entry tokens stolen within the breach

Extra importantly, clients’ project access tokens that allow them to work together with Rollbar tasks had been additionally retrieved in the course of the incident.

The corporate says entry tokens permitting entry to Rollbar challenge information (with learn and write scope) have been expired, whereas these permitting to ship information to an lively challenge will expire in 30 days.

“Though our investigation is ongoing, we maintain the safety of our clients information paramount and are subsequently writing to promptly notify you of the invention and the steps we now have taken,” Rollbar mentioned.

“We can even interact a third-party forensic guide to help us in verifying these findings, and that work is ongoing.”

Rollbar says its error logging and monitoring companies are being utilized by 400M+ utility finish customers and hundreds of firms worldwide, equivalent to Salesforce, Twilio, Uber, Twitch, and Pizza Hut.

Final 12 months, Rollbar said it helped over 5,000 clients and 23,000 paid customers course of greater than 40 billion errors.