Terms and Condition about Service

  • Data Loss – Even under perfect conditions, data can be lost due to many different reasons. Computer hardware malfunctions and/or corrupt software issues can sometimes cause permanent data loss. We will recover whatever data is attainable through normal data recovery processes. It is always recommended that you maintain your own data backups to prevent permanent data loss. You are aware that you will assume all responsibility for any lost data or lost software, by engaging Computer Depot’s data recovery services. Computer Depot assumes absolutely no responsibility from any loss of data of any type to include all software programs, pictures, videos, personal or business document files, program data or any other form of stored data not mentioned here. None of Computer Depot’s data recovery processes are capable of causing data loss.
  • Online Fee Collection – For certain diagnostic and repair services, Customer may tender a fee to Computer Depot through an online payment transaction at the time of the online scheduling of a service appointment. Customer understands that the fee charged in an online payment transaction is merely an estimate based on Customer’s self-assessment of the necessary diagnostic and / or repair services for his or her computer. There may be circumstances where a Customer’s computer cannot be repaired, must be rebuilt or upgraded, or requires additional services not included within the scope of the Customer’s self-assessment because of the age of the computer, the obsolescence or unavailability of repair parts, the receipt of additional instructions from the Customer, or other factors. Customer acknowledges and agrees that the online payment transaction amount is merely an estimate and that Computer Depot may charge and collect for the actual fees incurred for diagnostic and repair services performed on Customer’s computer
  • Partial Builds – A Customer may request that Computer Depot assemble or build a partial computer. (a “Partial Build”). In Partial Build service transactions, it is contemplated that the Customer, or a third party at the Customer’s request, will complete the construction of the computer, which may include the installation of additional parts to the computer or the modification of the computer. The Limited Warranty described below will not apply to a Partial Build service transaction. In addition, after a Partial Build is picked up by a Customer, any subsequent diagnosis, troubleshooting, or repairs to the computer, which may require additional or replacement parts, will be subject to additional fees or charges at the Customer’s expense.
  • Custom Builds – A Customer may request that Computer Depot assemble or build a custom computer (a “Custom Build”). Computer Depot will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once Computer Depot collects the Build Fee, either through an online payment transaction or at the service counter, the Build Fee is not refundable under any circumstances. A Customer will have five calendar days after being notified by Computer Depot that a Custom Build computer is ready for pick-up to retrieve the Custom Build computer. If a Customer fails to pick up the Custom Build computer within this five-day period, Computer Depot may sell the Custom Build computer in its retail store and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will Computer Depot refund the Build Fee or the cost of any software installed on the Custom Build computer.
  • Warranty Repairs – A valid proof of purchase must be provided before any Warranty work will be performed. You, the customer, understand that the operating system, other software, software configurations, and Virus detection/removal are not covered by manufacturers’ warranties. FREE diagnostics are always available but normal repair rates will apply.
  • Non-Warranty Repairs – No diagnostic fees are ever charged at Computer Depot. If you choose to have the equipment repaired, additional charges apply at normal posted shop rates. You understand that a payment in full is due before any equipment can be released by Computer Depot.
  • Data Backup Service – Computer Depot can provide limited data file backup of specific data files only (“Data Backup Service”). It does not include the programs or program files that created the data. However, Computer Depot can reinstall these programs for an additional fee if the original disks and license keys are provided. In order to provide the Data Backup Service, the hard drive with the files to be backed up, must be functioning and accessible. For an additional charge, Computer Depot can also supply the storage media for the backup service. Computer Depot disclaims any warranty of any kind of the Data Backup Service or of the integrity or completeness of any data backup files. Computer Depot assumes no responsibility for any software programs, data loss or restoration. In no event shall Computer Depot be held liable for any consequential or incidental damages due to lost data, lost programs or defects in parts or labor. The total liability of Computer Depot shall in no event exceed the total sum paid to Computer Depot for the data file backup service. The customer acknowledges that the estimated and actual fees reflect this limitation of liability and risk.
  • Parts Used for Repair – I understand that New, Used, Reconditioned or Re-manufactured parts may be used in Warranty and Non-Warranty repairs.
  • Non-Return of Parts – I understand that all Warranty parts and any Non-warranty parts replaced under and Exchange or core basis will not be returned to me. Other replaced parts will be tendered to me.
  • Unclaimed Equipment: Security Interest – Customer grants Computer Depot a security interest in and to the equipment to secure the payment of the charges incurred hereunder. Any items which have not been claimed and paid within thirty (30) days of my declining repair or Computer Depot’s first notification that the work is complete shall be considered abandoned by the customer. I authorize Computer Depot to sell, trade or dispose of this abandoned equipment including all data and programs, as Computer Depot chooses.
  • Limited Warranty – Computer Depot warrants that all replacement parts used will be free from defects in material or workmanship for 30 days from date of purchase. Computer Depot will repair or replace, at its option, parts found to be defective during that time period. Repair and installation labor is warranted for 30 days from date of purchase and is limited to a redo of the original work. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN THE WARRANTY OF TITLE, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state.
  • Limit of Liability – In no event shall Computer Depot be liable for any consequential or incidental damages due to lost data / programs, defects in parts or labor. The total liability of Computer Depot shall in no event exceed the total sum paid to Computer Depot for this repair. Customer acknowledges that the estimated and actual fees reflect this limitation of liability and allocation of risk.
  • Complete Agreement – The foregoing Service Terms and Conditions and the Service Check-in Form constitute the entire agreement between the parties, except that the Customer specifically authorizes Computer Depot to provide services that Customer may request by telephone. No amendment to or modification of this agreement will be binding unless it is in writing and signed by an authorized Computer Depot Manager.

 

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